Reference

Our Terms, Your Rights, and How We Operate

h89 operates under a defined legal framework that covers your account, your activity, and how we handle your data. Access to our platform depends on your local law and the eligible regions we serve — including supported payment methods like bKash, Nagad, and Rocket.

Account ConditionsPayment PolicyData HandlingPrivacy Rights
h89 Our Terms, Your Rights, and How We Operate
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

We handle your personal information under a defined data policy — what we collect, how long we keep it, and who can access it. Your account credentials are protected with SSL encryption, and we apply session verification on new device logins. If you want to request a copy of your data or ask us to delete your account, you can do that through the account settings page or by contacting support directly.

Data Retention

We retain account data for the period required under our operating terms. After account closure, data is held for a compliance window before deletion is processed on your request.

Cookie Policy

Our site uses functional and analytics cookies. You can manage cookie preferences from the settings menu on any page. Functional cookies are required for account login and wallet operations like bKash and Nagad deposits.

Account Security

New device logins trigger a verification step via OTP sent to your registered mobile number. If you notice an unrecognised session, use the account security page to end it immediately.

Data Requests

To request your data, correct inaccurate records, or close your account, contact support with your account reference. We process data requests within the timeframe set out in our privacy policy.

LEGAL SUPPORT CONTACT

Reach Us About Policy or Account Questions

If you have a question about how our legal terms apply to your account, our support team handles policy queries alongside general account help. You can reach us through live chat, email, or your account message centre — whichever works for you on mobile or desktop.

Live Chat Open the chat window from your account dashboard. Our support team responds to legal and policy queries; response times vary depending on query volume and complexity.
Email Support Send your query to our support address listed in the account help section. For policy matters, include your account reference so we can pull up your specific terms.
Account Message Centre Log in and use the message centre for written records of your policy queries. This is the most reliable channel for anything that may need a documented response.

Common Legal and Policy Questions

These are the questions we get most often about our terms, your rights, and how policy applies to your account on h89.

Our terms apply to anyone who opens an account and uses our platform. Access depends on your local law and eligible regions — if online gaming is restricted where you are, our terms do not override that restriction.

Availability depends on local law and your eligible region. We support bKash, Nagad, and Rocket as local payment methods for accounts in supported areas, but you must confirm legality under Bangladesh law before registering.

Log in to your account and go to the account settings page, or contact support with your account reference. We will process your data request within the timeframe stated in our privacy policy.

We notify active account holders before major changes take effect. Continuing to use your account after a notified update means you accept the revised terms. You can always find the current version in your account dashboard.

Disputes go through our internal resolution process first. The escalation path and timelines are set out in the full terms document, which you can access from the help section of your account dashboard.

Go to the account security page immediately and end any unrecognised sessions. Then contact support via live chat or the message centre so we can review your account activity and secure it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.