Reference

How h89 Handles Your Personal Information

Your account data — including your name, contact details, and payment records from bKash, Nagad, and Rocket transactions — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data collected at account creationbKash, Nagad, Rocket payment recordsAccount security and session dataYour right to access or delete dataContact us to update your info

Explore the Lobby Read FAQ

What We Collect and Why It Matters

h89 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide directly — your name, email address, phone number, and date of birth for account verification. When you make a deposit through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier so

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we can match payments to your account and process withdrawals back to the same wallet. We also collect device and session data automatically: your IP address, browser type, and the pages you visit within the platform. This helps us detect unusual login activity and keep your
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account secure. We use cookies to maintain your session across pages — so if you step away mid-session on mobile and return, your lobby state is preserved. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and
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Rocket is limited to what those providers need to complete the transaction. Availability of our services and how this policy applies to you depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling and Account Security

Your account is protected by a one-time password sent to your registered mobile number at each login. We store passwords in hashed form — your plain-text password is never held on our systems. Payment data from bKash, Nagad, and Rocket transactions is encrypted in transit and at rest. We keep transaction records for as long as required to process disputes or comply with applicable obligations; once that period ends, records are scheduled for deletion. You can request a copy of the data we hold on your account or ask us to correct inaccurate details at any time by contacting support.

OTP Login Security

Every login triggers an OTP to your registered number. No one can access your account without that code, even if they have your password.

Encrypted Payment Data

Transaction references from bKash, Nagad, and Rocket deposits are encrypted in transit and stored securely. We share only what each processor needs to complete the payment.

Data Retention Rules

We keep your account and transaction data for as long as required to resolve disputes or meet legal obligations. After that period, data is queued for deletion.

Your Access Rights

You can request a copy of your data, ask us to correct inaccurate information, or ask what we hold on your account by contacting support through your account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete information we no longer need to keep, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the help section. We aim to respond to data requests within the timeframe required under applicable law in your region.

Live Chat Open the chat icon inside your account. Our support team handles data access and correction requests directly through this channel.

Email Support Send your privacy request to our support address listed in the help section. Include your registered phone number so we can locate your account.

Help Section The help section inside your account lists the steps for submitting a data request, including what information to include and expected response times.

Common Questions About Your Privacy at h89

These are the questions we hear most from people reviewing how their data is used on the platform. If your question is not covered here, reach out through live chat or the help section inside your account.

We collect your name, phone number, email address, and date of birth at registration. Once you deposit, we also record transaction references from your bKash, Nagad, or Rocket wallet to match payments to your account.

We share only what the payment processor needs to complete your transaction — typically the wallet reference and amount. We do not sell your financial data to advertisers or unrelated third parties.

Contact our support team through live chat inside your account or by email. Include your registered phone number so we can locate your records and respond within the applicable timeframe for your region.

Yes. You can request deletion of data we are no longer required to keep. Some records — such as transaction history — may need to be retained to resolve disputes or meet legal obligations before deletion.

We use session cookies to keep you logged in as you move through the platform on mobile or desktop. Disabling cookies may prevent your session from persisting between pages, which affects the lobby experience.

We keep account and transaction data for as long as required to process disputes or comply with obligations under applicable law. Once that period ends, data is scheduled for deletion. Exact retention periods depend on your region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoChittagong Game Hub InfoRocket Instant Transfer

How h89 Handles Your Personal Information

Data Handling and Account Security

Reach Us About Your Data

Common Questions About Your Privacy at h89

01 What personal information does h89 collect when I open an account?

02 Does h89 share my bKash or Nagad payment details with third parties?

03 How do I request a copy of the data h89 holds on my account?

04 Can I ask h89 to delete my account data?

05 How does h89 use cookies, and can I turn them off?

06 How long does h89 keep my personal data?

Privacy Policy

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